Shipping& Exchange& Return

Shipping

All purchases will be shipped within 48 Hours via Canada Post or UPS with tracking, the tracking number will be sent to your email address. (As important safety measures continue, delays should be expected.)

*All carriers are experiencing some delays to specific destinations due to COVID-19 restrictions, please expect that the delivery delays may occur.

 

Free Exchange & Return

We offer free exchange & return for all North American orders (Excluded a territory of the United States, such as Hawaii, Guam, the Virgin Islands, Puerto Rico, and the Northern Mariana Islands). However, our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 

All orders outside of North America  - Customer will be responsible for return shipping charges.

For more return request details, please contact "care@venque.com"

 

Refunds 

Once your return is received and inspection was approved, we will send you an email to notify you that we proceeded the refund and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days (usually 5-10 business days). We will also notify you that if your request was rejected.