Shipping& Exchange& Return

Shipping

All purchases will be shipped within 48 Hours via Canada Post with tracking, tracking will be sent to your email address. 

*Canada Post is experiencing some delays to specific destinations due to COVID-19, please expect 1-2 days delay.

 

Free Exchange & Return
We offer free exchange & return, However, our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return or exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging and the original tag attached.

For returns, please contact "care@venque.com"

Refunds 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 


If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.